Terms & Conditions

Damaged / Faulty Goods

Product damage can occasionally occur during the freight process. When you receive your order please inspect the boxes for any visible damage. If there is damage, please notify the delivery driver and make a note on the consignment note. If the delivery appears to be in good condition on arrival, however, if you notice damage or fault please notify us immediately via email at hello@ccfer.com.au so we can resolve. If we are unable to fix the issue for whatever reason, the next option will be to replace the product/part with a new one. If this option is not available (i.e. end of line product) a full refund for the price of the product, although we will require the faulty product to be returned to the nominated address less the postage fee upon purchase & upon return.

​

Refunds

If the product is still in the packaging and has not been used, is still sealed and in good condition a refund will be provided to you once the product has been returned to the nominated address less the postage fee upon purchase & upon return within 14 days or purchasing the product.

​

Labour Fees

A refund will be issued for pre-paid labour charges if the technician has NOT attended & at least 24 hours notice has been given via email. No refunds will be available for the labour fee/installation fee that has been charged after the technician has attended & completed the designated works as per quote or work order.

​

Workmanship Warranty

All our work is guaranteed by a 14 day Workmanship Warranty from the date the technician attended.  This applies only to the issue that the technician attended to the machine,. If outside that 14 day workmanship warranty the Labour fee will need to be paid prior to technician re-attending.

​

Parts Warranty

Controllers purchased from Coffs Coast Fitness Equipment Repairs will not be warranted unless an authorised CCFER technician fits the Controller.
Controller if fitted by an authorised CCFER technician 90 days from date part was fit.

Drive Motor purchased from CCFER will not be warranted unless an authorised CCFER technician fits the Drive Motor.
Drive Motor if fitted by an authorised CCFER technician 90 days from date part was fit.

Walking Belts 30 days part warranty.
Drive Belt 30 days part warranty.
Bearings 30 days part warranty.
Resistance Motor 30 days part warranty.
Elliptical Roller 30 days part warranty.
Console 30 days part warranty.
Power Adapters 30 days part warranty.
Tablet Holder 30 days part warranty.ions you might have.

Looking forward to hearing from you.

1300 348